There are many stages of order processing that can be improved to be made more efficient and less time consuming for eCommerce store owners, this can be from getting your orders automatically imported to providing dispatch emails for multiple sales at one time. By automating this process, you can reduce the time spent processing orders considerably, freeing time up to spend growing your business and improving customer service. In this post I am going to cover the different stages of order processing and how it can be improved to be made more efficient.
Importing orders into one database
If you are running several stores at one time, you may find it a lot easier to just have everything collected in one database where you can view all orders received in a single area. By collecting all of your order information and holding it in a single area, this would save having to use multiple tools to process these orders on the selling channels used.
You can also collect a database of important information for what the bestselling products are and where certain products are better selling than others. All this data can then be used to help expand your business and improve sales by knowing exactly what selling channels are a better fit for your products and therefore concentrating your time on those that are working. You need to consider that this is a repetitive process that needs to be done at least once a day; therefore getting a system in place to reduce this can save a considerable amount of time and money over the course that you run you store.
One Stop Order Processing has an automatic order import feature, which if you are selling on certain selling channels such as eBay or Amazon; all of your orders can be automatically imported at a scheduled time to suit you best. The scheduler can be set to retrieve your orders from these selling channels at a time that fits in best with your packers so that they can process orders with all order information in front of them. You can also automate other features such as the processing of orders, so printing invoices for orders that have been marked as processed.
For more information on these order processing tasks you can run, take a look at:
Management and control of orders
The management of orders is an important aspect of running an eCommerce business. Without having control of your orders in an organised way, may double the time it takes to respond to customer queries regarding their order or even worse missing an order. One way to improve the organisation of orders is to use colours to indicate order status, as the order moves through the system, you can change the colour so that everyone can quickly see the state of each order. The automation features of One Stop Order Processing allow you to automatically set order colour based on their status. If a customer has a query about their order, you can quickly search for their order in the One Stop Order Processing database and see exactly what stage it is at; whether it has been dispatched or is currently being packed.
Bulk invoice printing
Another advantage of having all of your orders in a single place also means that you can print invoices and packing lists in bulk. By using one system to print your orders from will mean that you will have consistency with the service you provide, whereas if you used the different selling channels to process your orders. You may find that they have different processes that need to be done when completing the processing stages for orders.
With One Stop Order Processing, once you have all of your orders imported; you simply have to select all the orders you wish to process and click print invoices, this will then print out all of the invoices or packing lists for your selected orders. As well as printing invoices and packing slips, you can also run reports for everything you have sold and imported into One Stop Order Processing. By providing the product stock details in the software of the items you are selling such as the product and shipping costs, you will be able to print off a good overall view of what the profits are going to be and whether all products selling are still worth it.
Emails are often the main method of customer communication for eCommerce stores. Whether you sell on an marketplace such as eBay or Amazon or run your own eCommerce store, good communication can increase customer loyalty. Simple messages letting them know the stage at which their order is at in the processing line will keep them happy feeling more informed which is likely to lead to repeat business.
You may think that sending these emails to all of your customers is time consuming, but this can be automated with One Stop Order Processing allowing you to use a dispatch email template which will contain the customers individual order details. Then all that is required from there on is to select the orders that have been dispatched and then with a click of a button you can send the emails out.
For more information on how you can make the most out of sending emails to your customers, check out: